“If you build your medical insurance packages based on the principles of Value-Based Healthcare with clear focus on value for money, Healthcare providers will be supported and funded to deliver the appropriate care for the indicated person at the right time.”
How would you define “Value-based-Healthcare”
Value-based Healthcare for me is the appropriate care for the indicated person provided at the right time against reasonable cost.
What steps your leadership has taken to better integrate and enhance the delivery of exceptional patient experience
We measure and represent the voice of the patient, focussing on their Experience and Care Outcome. Together with the clinical outcome, this will define if the care provided is adding value for these patients.
How do you think medical insurance regulations and policies can effect patient experience strategies for organization?
If you build your medical insurance packages based on the principles of Value-Based Healthcare with clear focus on value for money, Healthcare providers will be supported and funded to deliver the appropriate care for the indicated person at the right time.
How do you address the challenge of alignment – organizational culture, healthcare outcomes, service delivery and patient experience. How do you prioritise?
Before we can actually say we are delivering Value-Based Healthcare we firstly have to define WHAT value is, you do this by measuring the outcome across the sector and Benchmark. So firstly, define Value, agree on standard of care and change culture, enhance and improve care based on individual performance. This is a continuous cycle.