Expert Insights
Ramona Maria Voiculescu
Business Development Director
Qoobiss
"I think regulatory frameworks for digital banking and fintech are evolving consistently, precisely and fast enough to balance the promotion of innovation."
Mr Ritesh Shukla
CEO
NPCI International Payments Limited (NIPL)
"Establishing a digital payment infrastructure enhances the efficiency, security, and accessibility of financial services of a country, thus empowering the economic well-being of its citizens."
Khevin Seebah
Chief Executive Officer
ICPS
“The relationship between fintechs and banks has shifted dramatically from the past. We’re moving from a period of cautious experimentation to a phase of strategic partnership and co-creation.”
Zahid Mustafa
Chief Executive Officer
I&M Bank (Tanzania) Ltd
“Banks are keeping abreast with technology and evolving customers needs. It is for this reason that banks are regaining their lost ground against the digital disruptors.”
Sarah Corley
CEO
Alliance of Digital Finance and Fintech Association
“Digital Finance and Fintech Associations can play an important role in market facilitation and ecosystem building. An independent, third-party review conducted by Baastel and commissioned by our fiscal sponsor Digital Frontiers (DF) found that ” there is substantial evidence to assert that DFA’s are relevant and effective in actively contributing to the advancement of digital financial and gender inclusion through increased awareness, discussion, ideation, collaboration, networking, and advocacy.”
Mikhail Marchenko
Director & Co-Founder
JuicyScore
“Financial institutions have to deal with an important issue of financial inclusion that has become a genuine concern in recent years, solving many social and economic problems, because microfinance organizations are sometimes the only alternative to traditional lending.”
Amit Darda
CEO
Modefin
''Modefin believes a three-pronged approach is key to unlocking the full potential of digital finance and credit for achieving financial inclusion''
Polys Hadjikyriacos
Chief Sales Officer & Executive Board Member
NETinfo Plc
“Traditional banks in Africa are responding to the emergence of neobanks by investing in digital transformation initiatives and partnering with fintech startups to enhance their digital capabilities. They are also exploring new business models and distribution channels to better serve tech-savvy customers.”
Deniss Filipovs
Director of Strategic Business Development
Tietoevry
“To ensure the regulatory environment aligns with the evolving ecosystem and can effectively foster the development of specific businesses and focus on certain niche strategies, like facilitate the inclusion of women and rural populations, regulators are encouraged to utilize softer instruments such as recommendations and guidelines.”
Sabyasachi Goswami
Chief Executive Officer
Perfios
“When governments, banks, and companies team up, magic happens for digital finance and inclusion.”
Dr. Hassa Saif Al Mazrouei
Medical Director Patient Experience, Director of Internship Program, Obstetrics and Gynecology Physician
Sheikh Shakhbout Medical City (UAE)
“Patient experience strategies will need to be more focused on culture-wide change that can be measured and analyzed in the future.”
Dr. Raza Siddiqui
Group CEO / Executive Director
Arabian Healthcare Group / Ras Al Khaimah (RAK) Hospital
“Innovation and empathy are at the forefront of this shift. We’re seeing an unprecedented integration of digital technologies that not only enhance patient engagement and access but also empower patients with greater control over their healthcare decisions. This digital evolution is complemented by an increased emphasis on mental health, recognizing its critical role in holistic patient care.”
Alice Yammine Boueiz
Chief Executive Officer
Arab Hospitals Federation
“Innovation can enable personalized care delivery tailored to individual patient preferences, values, and circumstances. Technologies such as artificial intelligence and predictive analytics can analyze patient data to anticipate needs, identify risk factors, and tailor treatment plans accordingly. This personalized approach not only improves clinical outcomes but also demonstrates empathy by recognizing and addressing the unique needs of each patient.”
Amna Hamad Al Mesafri
Patient Experience Director
Sheikh Shakhabout Medical City (SSMC)
“In healthcare, transformative empathy can drive innovation by leading to the development of technologies and practices that more closely align with the actual needs and experiences of patients.”
Dr. Mohammed Smadi
CEO
Penguin Location Services
“Achieving positive outcomes starts with successfully having the patient find where they are going and arrive on time.”
Dr. Héctor Upegui
Worldwide Market Development Executive & Chief Health Officer
Merative
” The patient experience approach is a collective journey for all participants within the system. Designating 2024 as the Year of Patient Experience aids in maintaining a trajectory towards success. The construction and recognition of milestones within this journey are crucial.”
Manuel Carvalho
Chief Operating Officer
Oman International Hospital
“Transformative Empathy is one of the pillars of Patient Experience, where we bring innovation into the core of healthcare provision, but meeting the specific ways patients feel “at home” while receiving it.”
Dr. Rabbie K. Hanna, MD
Chief Medical Officer
Warith International Cancer Institute (WICI)
” With integrating the social information of the patient into our doctor-patient relationship, the patient becomes a part of the family during the treatment process and afterwards, enhancing their adherence to care, improved outcomes, and retention.”
Dr. Majeda Afeef Al-Ruzzieh
Chief Nursing Officer, Chairperson Patient - Centered Care Committee
King Hussein Cancer Center (Jordan)
“Empathy serves as the foundation for driving innovation in healthcare practices, fueling innovation in the healthcare system by enabling personalized care solutions tailored to patients' unique needs, preferences, and values.”
Carolyn Palsky
Head of Operations
GluCare Integrated Diabetes Center (UAE)
” Combining digital healthcare with traditional healthcare systems allows for the best of both worlds”